Refund policy

RETURNS & REFUNDS POLICY

17TH AVE — BY D.F.

We want you to be completely satisfied with your purchase from 17TH AVE.

1. Your Right to Cancel

For eligible online purchases, UK customers have the right to cancel their order within 14 days of receiving their goods, without giving a reason.

To exercise this right, please contact us through our website's Contact page within 14 days of delivery.

You then have a further 14 days to return the item.

2. Return Conditions

Please handle and try on your cap with reasonable care.

We recommend returning items unworn beyond trying them on, clean, and with their original packaging and labels where possible.

You may be responsible for any reduction in the item's value resulting from handling beyond what is necessary to inspect it.

3. Refunds

Once we receive your return, we will process your refund within 14 days.

Refunds will be issued to your original payment method.

For valid cancellations, we will also refund the standard outbound delivery charge, where applicable. Additional charges for premium delivery options are non-refundable.

4. Return Shipping

For change-of-mind returns, customers are responsible for the direct cost of return postage.

We recommend using a tracked delivery service.

5. Faulty or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible.

Your statutory rights under the Consumer Rights Act 2015 are unaffected.

Where required by law, we will provide an appropriate repair, replacement or refund and cover reasonable return costs.

6. Exchanges

We do not currently offer direct exchanges.

If you wish to change your item, please contact us to discuss the available options.

7. Contact Us

For returns, refunds or order enquiries, please use the Contact page on our website.

We will provide return instructions and the appropriate return address.